The customer pays for the contract when nothing breaks. The only way to defend that is with data on what has been done and what has been avoided.
PreventiveThe annual contract nobody reviews
It is renewed at the same price without anyone knowing how many hours it took. A customer who complains every week costs twice as much as another and pays the same.
With Horaxa: Every contract has its own hours budget and its own clock. Before renewing, you know which customer leaves a margin and which does not.
CorrectiveThe breakdown at 3 a.m.
On-call and call-out hours are logged late, wrongly or never. The spare part picked up "on the way" is not recorded anywhere either.
With Horaxa: Hours are logged from the phone by hour type, and the spare part is charged to the order when it is taken out of stores.
ReportThe report written on Sunday
The customer asks for the intervention to be justified, and the technician writes it up days later, from memory and at home.
With Horaxa: The technician dictates what was done, the AI proposes the text and the Word document comes out on your template. A person reviews it before it is sent.